Privacy statement

About this statement

Six Degrees is a mental health initiative for Muslim youth in Melbourne. We take your privacy seriously, especially because some of the information people share with us relates to their mental health and wellbeing.

This statement explains what information we collect through this website, why we collect it, who can see it, and what you can ask us to do with it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect what you choose to give us through our forms:

• Helping Hands booking: your name, email, phone number, age, gender, and the location, date and time of the session you picked. The fact that you have booked a peer-support session is itself sensitive, and we treat it that way.
• Contact form: your name, email, phone number, the organisation you are contacting from (if any) and your message.
• Volunteer form: your name, email, phone number, age, gender, postcode, profession, your resume, why you want to volunteer and the roles you are interested in.
• Recommend a psychologist: the psychologist's details, plus your name and email so we can follow up with you.
• Donations: if you donate, Stripe collects your payment details. Six Degrees does not see or store your card number. We receive your name, email, the amount and a receipt record.

Please don't include more detail about your mental health in a form than you need to. A Help Giver will talk with you at your session.

Why we collect it

We use your information only to do what you asked: to arrange and confirm your Helping Hands session, reply to your message, consider your volunteer application, look into a psychologist recommendation, or issue a donation receipt. We don't sell your information, and we don't use it for advertising.

We won't add you to a mailing list unless you ask us to.

Who can see it

Only the Six Degrees team members who need your information to help you. Helping Hands bookings are kept in a separate, restricted system: they are seen by the Helping Hands coordinators and the Help Giver assigned to your session.

We use these services to run the website and our forms. They store information on our behalf:

• Airtable, where everything you send through our forms is stored. Airtable stores data in the United States.
• Google Workspace, for our email.
• Stripe, which processes donations.
• Cloudflare, which hosts this website and passes each form you send to Airtable. We don't use Cloudflare to store your answers.

Because some of these services store information outside Australia, your information may be held overseas. We choose providers with strong security, and we limit who on our team can access each system.

We will only share your information with anyone else if you agree, or if the law requires or allows it. That includes when we believe someone's life, health or safety is at serious risk.

How long we keep it

We keep your information for as long as Six Degrees is active, unless we have told you otherwise or agreed otherwise with you. You can ask us to delete it at any time (see below).

Cookies and this website

This website doesn't use advertising or tracking cookies, and we don't run analytics on it.

The website itself only remembers, in your browser, that you have already seen the Acknowledgement of Country, so it doesn't show it on every page. It forgets this when you close the tab.

Our forms are part of this website and don't set cookies. When you send one, your answers go to Airtable; we don't record your IP address with them.

The booking map is provided by OpenFreeMap, and donations by Stripe. When you use those parts of the site, those services receive basic technical information such as your IP address, and Stripe may set its own cookies. Each has its own privacy policy.

If you need to keep your visit private, use your browser's private or incognito mode, and use the Quick Exit button (or press Esc twice) to leave the site quickly.

Seeing, correcting or deleting your information

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by emailing support@sixdegrees.org.au. We will reply within 30 days.

Questions and complaints

If you have a question or concern about how we have handled your information, please email support@sixdegrees.org.au. We will look into it and reply within 30 days.

If you are not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) through its website, oaic.gov.au.